Privacy Policy

For questions, concerns, complaints, or requests regarding your personal data and your rights under the Data Privacy Act of 2012, you may contact our Data Protection Officer through:

Data Protection Officer
Awesome Hotel Inc.
Email: dataprivacy@awesomehotel.com

Telephone: (072) 607 4648 / (072) 607 5462

For general reservations and hotel inquiries, please email reservations@awesomehotel.com .

You may also file a complaint with the National Privacy Commission of the Philippines if you believe your rights under applicable Philippine data protection laws have been violated.

The information we collect depends on how you interact with Awesome Hotel. It may include:

• Contact details, such as your name, email address, phone number, country, and address when needed.
• Reservation details, such as arrival and departure dates, number of guests, room preferences, special requests, and booking information.
• Guest and stay information, such as check-in and check-out details, services used, dining or event reservations, feedback, complaints, and guest preferences.
• Identification details where required, such as date of birth, nationality, government-issued identification, or passport information.
• Payment and transaction information, such as amount due, payment method, billing details, payment status, and transaction references.
• Sensitive personal information that you voluntarily provide when necessary for a requested service, such as accessibility needs, allergies, dietary requirements, or health-related information.
• Website and device information, such as IP address, browser and device type, pages visited, date and time of access, technical logs, and cookie information.

If you provide personal data about another guest, you should have authority to provide it and should inform that person that their information may be processed under this Privacy Policy.

We may collect personal data directly from you, through our website and reservation systems, through hotel operations, and through authorized travel, payment, booking, or service partners.

We use personal data only for legitimate purposes, including to:

• Process, confirm, modify, or cancel reservations.
• Manage check-in, check-out, payments, deposits, and guest accounts.
• Provide rooms, dining, events, amenities, activities, and other requested services.
• Respond to inquiries, requests, feedback, and complaints.
• Communicate important information about a reservation or stay.
• Protect guests, employees, hotel property, systems, and facilities.
• Prevent fraud, abuse, unauthorized activity, and security incidents.
• Maintain and improve our website, hotel operations, and guest services.
• Comply with legal, regulatory, tax, accounting, court, or government requirements.
• Send marketing communications when you have provided consent or when otherwise permitted by law.

Depending on the circumstances, we process personal data because it is necessary to perform a contract with you, because you have given consent, because we must comply with a legal obligation, because processing is necessary to protect vital interests, or because we have a legitimate business interest that does not override your rights and freedoms.

Sensitive personal information is processed only when a lawful basis under Philippine law applies, including explicit consent where required.

Our website may connect you to third-party reservation, payment, mapping, social media, or other service platforms. These providers may process information necessary to complete reservations, transactions, or services requested by you.

When a service provider processes personal data on our behalf, we require appropriate privacy, confidentiality, and security safeguards. If a third party independently controls how it uses your information, its own privacy policy may also apply.

We encourage you to review the privacy information shown by any external booking or payment platform before providing personal or financial information.

Our website may use cookies and similar technologies to operate properly, remember preferences, maintain security, understand website performance, and support analytics or marketing where permitted.

Cookies may include strictly necessary cookies, preference cookies, analytics cookies, and marketing cookies. Third-party features such as booking tools, maps, videos, or social media services may also use their own cookies or similar technologies.

Where required, visitors will be given appropriate choices for non-essential cookies.

If you subscribe to hotel news, offers, or promotions, we may use your contact information for that purpose. Marketing consent is voluntary, and you may unsubscribe or withdraw your consent at any time.

Withdrawing marketing consent does not affect communications that are necessary for an existing reservation, transaction, legal obligation, or other lawful purpose.

We share personal data only when reasonably necessary and permitted by law. Recipients may include:

• Authorized Awesome Hotel employees and personnel.
• Reservation, property-management, website, hosting, and technology providers.
• Payment processors, banks, and financial institutions.
• Travel agents and online travel agencies.
• Transportation, event, or other providers needed to fulfill a guest request.
• Professional advisers, auditors, insurers, and contractors.
• Government agencies, regulators, courts, or law enforcement authorities when legally required.
• Other parties when you authorize the disclosure or another lawful basis applies.

We limit disclosures to information reasonably necessary for the relevant purpose.

Some technology, reservation, payment, communications, or cloud providers may operate outside the Philippines. When personal data is transferred or made accessible outside the Philippines, we apply appropriate safeguards as required by applicable Philippine data protection law.

We use reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, misuse, and other unlawful processing.

These safeguards may include access controls, authentication, secure communications, network and system protection, confidentiality requirements, backups, security monitoring, incident-response procedures, staff awareness, and service-provider controls.

No website or electronic storage system can be guaranteed to be completely secure, but we continually review safeguards based on the nature of the information and the risks involved.

We retain personal data only for as long as necessary for the purpose for which it was collected and for any additional period required or permitted by law.

Retention periods may depend on reservations and transactions, tax and accounting requirements, contractual obligations, safety and security needs, complaints or disputes, fraud prevention, and legal claims.

When personal data is no longer required for a lawful purpose, it is securely deleted, destroyed, anonymized, or otherwise disposed of appropriately.

Subject to the conditions and limitations under Philippine law, you may have the following rights regarding your personal data:

• The right to be informed about the collection and processing of your personal data.
• The right to access personal data we hold about you.
• The right to object to certain types of processing.
• The right to correct inaccurate, incomplete, or outdated personal data.
• The right to request erasure or blocking when the legal requirements are met.
• The right to data portability where applicable.
• The right to withdraw consent when processing is based on consent.
• The right to seek damages in circumstances recognized by law.
• The right to file a complaint with Awesome Hotel or the National Privacy Commission.

We may need to verify your identity before acting on a privacy request. Some rights may be limited when continued processing is required or permitted by law.

Our website is not intended for children to independently enter into hotel reservations or submit personal information without the involvement of a parent or legal guardian.

When information about a minor is necessary for a reservation, hotel service, activity, safety requirement, or legal obligation, we process it in a manner appropriate to the circumstances and applicable law.

Where consent is required, it should be provided by the appropriate parent, guardian, or legally authorized person.

Awesome Hotel may use CCTV and other security systems in appropriate areas of the hotel for safety, security, property protection, and incident investigation.

Access to recordings is restricted to authorized persons, and footage is retained only for an appropriate period unless longer retention is necessary for a lawful purpose.

We maintain procedures for identifying, investigating, documenting, and responding to personal data security incidents.

When notification is required under Philippine law or National Privacy Commission rules, we will notify affected data subjects and the appropriate authorities within the required period.

We may update this Privacy Policy to reflect changes in hotel operations, technology, services, service providers, or applicable law.

The latest version will be posted on our website with its updated date. Where required, we will provide additional notice or obtain consent for material changes.

For privacy-related requests, questions, or complaints, you may contact Awesome Hotel using the details below:

Telephone: (072) 607 4648 / (072) 607 5462

Email: reservations@awesomehotel.com

You may also contact or lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights under applicable Philippine data protection law have been violated.